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Business & Management Workplace Psychology and Well-being

Certificate for Module (Behavioural Approach to Conflict Resolution and Negotiation)
證書(單元 : 解決衝突和談判的行為方法)

CEF Reimbursable Course

CEF Reimbursable Course

Course Code
Application Code

Study mode
Start Date
22 Mar 2025 (Sat)
45 hours
Course Fee
HK$9,300 per programme
Deadline on 15 Mar 2025 (Sat)
How to Apply


Why do conflicts happen at work? What is the psychology behind conflict management and negotiation?
This programme aims to equip students with the knowledge of psychology behind conflicts and to discuss methods for addressing conflict, negotiation and mediation in the workplace. It also discusses the importance of employee relationships and the laws and regulations associated with workplace conflict.

On completion of the programme, students should be able to

  1. apply a critical approach to establishing employment relations in the organisation and how workplace conflict can be managed within the context of law and regulation;
  2. identify and examine the concept of conflict and methods of addressing and resolving conflict in an organisation;
  3.  outline various negotiation approaches and techniques and apply them to resolve disputes through experiential practice;
  4. critically evaluate cultural influence on managerial psychology when applying the techniques of conflict resolution and negotiations; and
  5. critically evaluate common obstacles hindering the development of mutually satisfactory conflict resolution.

Programme Details

In this 45 hours programme, the following topics will be covered:

  • Employment Relations
  • Introduction to the psychology of conflict
  • Conflict resolution
  • Psychological influence in negotiation
  • Negotiation
  • The psychology of mediation
  • Mediation


  • Mid Term Test
  • Group Project
  • Case Discussions
  • 70% attendance requirement


Upon successful completion of all assessment, students will be awarded the 'Certificate for Module (Behavioural Approach to Conflict Resolution and Negotiation)' within the HKU system through HKU SPACE.

Application Code 2275-HR135A -

Days / Time
  • Saturday, 2:00pm - 7:00pm

Class Details

Face-to-face classroom teaching.

Total 45 lecture hours.

Every Saturday (2:00pm - 7:00pm) for 9 sessions. 


Application Fee

HK$150 (Non-refundable)

Course Fee
  • Course Fee : HK$9,300 per programme

Entry Requirements

Applicants shall:

(A)  (i)            hold a bachelor’s degree awarded by a recognized institution; AND

(ii)      have three years of full-time work experience in related industries.


(B)       (i)       hold professional qualification(s) in a relevant discipline; AND

(ii)      have five years of full-time work experience at senior managerial level in related industries.

If the degree or equivalent qualification is from an institution where the language of teaching and assessment is not English, applicants shall provide evidence of English proficiency, such as:

  1. an overall band of 6.0 or above with no subtests lower than 5.5 in the IELTS; or
  2. a score of 550 or above in the paper-based TOEFL, or a score of 213 or above in the computer-based TOEFL, or a score of 80 or above in the internet-based TOEFL; or
  3. HKALE Use of English at Grade E or above; or
  4. HKDSE Examination English Language at Level 3 or above; or
  5. equivalent qualifications.

Applicants with other qualifications will be considered on individual merit.


  • The CEF Institution Code of HKU SPACE is 100
CEF Courses
Certificate for Module (Behavioural Approach to Conflict Resolution and Negotiation)
證書(單元 : 解決衝突和談判的行為方法)
COURSE CODE 33C142104 FEES $9,300 ENQUIRY 2975-5690
Continuing Education Fund Continuing Education Fund
This course has been included in the list of reimbursable courses under the Continuing Education Fund.

Certificate for Module (Behavioural Approach to Conflict Resolution and Negotiation)

  • This course is recognised under the Qualifications Framework (QF Level [6])


Application Form Download Application Form

Enrolment Method
Payment Method
1. Cash, EPS, WeChat Pay Or Alipay

Course fees can be paid by cash, EPS, WeChat Pay or Alipay at any HKU SPACE Enrolment Centres.

2. Cheque Or Bank draft

Course fees can also be paid by crossed cheque or bank draft made payable to “HKU SPACE”. Please specify the programme title(s) for application and the applicant’s name.. You may either:

  • bring the completed form(s), together with the appropriate course or application fees in the form of a cheque, and any required supporting documents to any of the HKU SPACE enrolment centres;
  • or mail the above documents to any of the HKU SPACE Enrolment Centres, specifying  “Course Application” on the envelope.  HKU SPACE will not be responsible for any loss of payment sent by mail.
3. VISA/Mastercard

Applicants may also pay the course fee by VISA or Mastercard, including the “HKU SPACE Mastercard”, at any HKU SPACE enrolment centres. Holders of the HKU SPACE Mastercard can enjoy a 10-month interest-free instalment period for courses with a tuition fee worth a minimum of HK$2,000; however, the course applicant must also be the cardholder himself/herself. For enquiries, please contact our staff at any enrolment centres.

4. Online Payment

Online application / enrolment is offered for most open admission courses (course enrolled on first come, first served basis) and selected award-bearing programmes. Application fees and course fees of these programmes/courses can be settled by using "PPS by Internet" (not available via mobile phones), VISA or Mastercard. In addition to the aforesaid online payment channels, continuing students of award-bearing programmes, if their programmes offer online service, may also pay their course fees by Online WeChat Pay, Online Alipay and Faster Payment System (FPS). Please refer to Enrolment Methods - Online Enrolment  for details.


  • If the programme/course is starting within five working days, application by post is not recommended to avoid any delays. Applicants are advised to enrol in person at HKU SPACE Enrolement Centres and avoid making cheque payment under this circustance.
  • Fees paid are not refundable except under very exceptional circumstances (e.g. course cancellation due to insufficient enrolment), subject to the School’s discretion. In exceptional cases where a refund is approved, fees paid by cash, EPS, WeChat Pay, Alipay, cheque or PPS (for online payment only) will normally be reimbursed by a cheque, and fees paid by credit card will normally be reimbursed to the payment cardholder's credit card account.
  • In addition to the published fees, there may be additional costs associated with individual programmes. Please refer to the relevant course brochures or direct any enquiries to the relevant programme team for details.
  • Fees and places on courses cannot be transferrable from one applicant to another. Once accepted onto a course, the student may not change to another course without approval from HKU SPACE. A processing fee of HK$120 will be levied on each approved transfer.
  • Receipts will be issued for fees paid but HKU SPACE will not be repsonsible for any loss of receipt sent by mail.
  • For payment certification, please submit a completed form, a sufficiently stamped and self-addressed envelope, and a crossed cheque for HK$30 per copy made payable to "HKU SPACE" to any of our enrolment centres.