Certificate for Module (Customer Service in Property Management (Level 3)) (CEF) - HKU SPACE: Housing & Property courses
Class arrangement during COVID-19

The COVID-19 situation may still be fluid and constantly affect class arrangements in the coming months. The health and safety of our students will always be our top priority. To ensure that students’ academic progress is not affected, the School may substitute face-to-face classes with online teaching if necessary in the event that face to-face classes cannot be held. Our respective Programme Teams will contact the students concerned with details of such arrangements as necessary.

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Architecture, Environment & Housing Housing & Property

Certificate for Module (Customer Service in Property Management (Level 3))

CEF Reimbursable Course

CEF Reimbursable Course

Course Code
Application Code

Study mode
Start Date
17 Oct 2022 (Mon)
3 months
Cantonese, suppl with English
Course Fee
(Subject to Review)

This 30-hour Certificate is designed for those who have secured Level 2 in the Unit of Competency (UoC) standards of the Customer Services category.  Through this programme, students can acquire knowledge equivalent to Level 3's SCS standards including knowledge on daily Customer Services duties, manpower arrangement on owners' meeting, emergency case handling, procurement arrangement, assessing data for insurance claims, site inspection knowledge in Customer Services category.


Students are required to do a 2-hour written examination and 1 coursework.


Students need to achieve a minimum attendance requirement of 70%.  Those who are able to satisfy both the attendance requirement and course assessment will be conferred the Certificate for Module (Customer Service in Property Management (Level 3)).

Application Code 2050-HB035A -

  • 3 months (10 sessions, each 3 hours)

Applicants shall:

(a) holder of Level 2 or above recognized training of Specification of Competency Standards in the Property Management industry;
(b) have gained three years' work experience in the Property Management Industry with 2 years' work experience in Customer Services related area;
(c) have gained the RPL level 2 in the Property Management industry.


Course Fee
  • HK$4,300
    (Subject to Review)
  • The CEF Institution Code of HKU SPACE is 100
CEF Courses
Certificate for Module (Customer Service in Property Management (Level 3))
證書 (單元:物業管理業客戶服務管理 (三級))
COURSE CODE 73C08591-4 FEES HK$4,300 ENQUIRY 2508-8816
Continuing Education Fund Continuing Education Fund
This course has been included in the list of reimbursable courses under the Continuing Education Fund.

Certificate for Module (Customer Service in Property Management (Level 3))

  • This course is recognised under the Qualifications Framework (QF Level [3])
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Housing & Property