Main content start

What's Happening Events

Mar 2024

Internal chatbot for staff training (19 Mar 2024)

FinTech and Financial Intelligence

Thanks for your participation!

The above event has been completed successfully. Please look forward to the upcoming events.

Want to read more about the event recap?

Date & time
19Mar 2024 (Tue)13:00 - 13:30
  • Mr Clive Yip

Mr Clive Yip

Mr. Yip is a practitioner in Data Analytics. He has 10 years of experience in both Big 4 consulting firms and multinational companies. He is currently working as a Senior Data Analytics Consultant in a leading insurance company, using Python, SQL and other Big Data technologies to analyse and monitor any non-compliance or fraudulent activities. He has a Master’s degree in Information Technology from HKUST and a Bachelor’s degree from the University of Southern California. Before entering the data analytics field, he worked as a financial auditor in Ernst and Young and is a Certified Public Accountant (CPA) in Hong Kong and Canada.

2867 8331 (
Relevant Programmes
Postgraduate Diploma in FinTech and Legal Regulations Postgraduate Diploma in Financial Analytics and Algo Trading Postgraduate Diploma in Finance and Data Analytics Certificate for Module (Technical Analysis and Data Analytics for Stock Investment) Certificate for Module (Business Intelligence and Data Automation) Certificate for Module (Business Analytics and Web Scraping) Certificate for Module (Big Data Governance and Data Compliance) Executive Certificate in Interpretation and Visualization of Business Big Data Big Data and FinTech Executive Workshop Series - Big Data and Data Visualization Big Data and FinTech Executive Workshop Series - Applied AI and Business Analytics
moreRelevant Programmes
Internal chatbot for staff training

I'm sure you've heard of ChatGPT by now, but despite its capabilities, it comes with some limitations, such as no access to real-time information, inability to reference corporate internal documents, and a tendency for "hallucination" or generating incorrect or nonsensical information. Tailor-made chatbots utilizing the Retrieval Augmented Generation (RAG) technique can address these challenges by integrating with a company's knowledge base and updating information in real-time to provide accurate, context-aware responses.

During this session, we will delve into how chatbots, especially those enhanced with RAG, can revolutionize internal staff training. They can deliver instant support for training materials, answer inquiries on demand, and design adaptive learning journeys for each user. These chatbots are not only cost-efficient solutions for launching training programs but are also capable of scaling to accommodate an increasing number of global internal users. They offer a level of personalization in learning that can transform the training experience, tailoring it to suit the unique needs and learning pace of every employee.

Join our seasoned expert, Mr. Clive Yip, as he discusses practical applications and shares insights on the implementation of an internal chatbot tailored for staff training.

Welcome to join the talk to understand more!

Language: Cantonese (Supplemented with English)