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最新消息 活動預告

11
10月 2023
(星期三)

如何為客戶服務部門設計儀表板系統? (2023年9月6日)

相關學科
金融科技及金融分析

感謝各位熱烈參與!

以上活動經已圓滿結束,敬請密切留意學院稍後活動。

活動重温

日期及時間
2023年10月11日 (星期三)13:00 - 13:45
費用
免費
講者
  • Mr Danny W. C. Chan

Mr Danny W. C. Chan

Mr. Chan, FRM, has possessed rich experience in financial risk management, information technology and data science and worked as IT Manager over a decade. Being a practitioner in information technology, he is currently a consultant and trainer at Big Data Consultancy Services Company. Also, he is strong in Cloud-based solutions, Big Data Technology, Data Mining and Machine Learning. Moreover, Mr. Chan has obtained a Bachelor Degree in Mathematics from The Chinese University of Hong Kong as well as three Master Degrees in Risk Management Science from The Chinese University of Hong Kong, Quantitative Analysis for Business from City University of Hong Kong and Industrial Logistics Systems from The Hong Kong Polytechnic University.

查詢
2867 8331 (finedec@hkuspace.hku.hk)
相關課程
Postgraduate Diploma in FinTech and Legal Regulations Postgraduate Diploma in Financial Analytics and Algo Trading Postgraduate Diploma in Finance and Data Analytics Certificate for Module (Technical Analysis and Data Analytics for Stock Investment) Certificate for Module (Business Intelligence and Data Automation) Certificate for Module (Business Analytics and Web Scraping) Executive Certificate in Interpretation and Visualization of Business Big Data Big Data and FinTech Executive Workshop Series - Big Data and Data Visualization Big Data and FinTech Executive Workshop Series - Applied AI and Business Analytics
更多相關課程
How to Design a Dashboard System for a Customer Services Department?

假設您正在為一家公司管理客戶服務部門。 如果您要使用儀表板系統監控您的操作,您希望儀表板分析系統是什麼樣的?

以下是您關注的重點:

1、各角度服務調用(案例)清單

2.方便查看近期服務電話(案例)

3. 支持以日曆形式展示案例

4. 病例按小時分佈分析

5. 所有案例按不同維度組成

6. 已完成案例的績效分析

7. 按未結天數分析未結案件

8. 不同維度病例數趨勢分析

9. 識別具有卓越生產力的服務代理

10. 審查服務代理對其指定案件的跟進時間

考慮到這一點,您認為這個為管理層設計的儀表板系統怎麼樣?

陳先生將向您展示客戶服務中心管理的解決方案。 這種技術稱為數據可視化。 他將從數據源開始介紹其設計方式。

如果您想學習這項出色的技能,為什麼不通過鏈接註冊參加本次網絡研討會呢?

語言:粵語(輔以英語)