Complaint Handling

Handling of Complaints related to CEF Courses
The School has proper internal procedures for course participants to file their complaints related to CEF courses.
These procedures can be found in Section 11.4 “Student-School Communication: Comments, Complaints and Compliments” of the Student Handbook, downloadable from the “General Information” section of the HKU SPACE Learner Portal .
CEF Courses related complaints should be filed in writing to the dedicated email account ( An initial acknowledgement from the School to the complainant will be made within 3 working days.